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Terms and Conditions

Please read through our terms and conditions carefully. Student and Passengers are deemed to have read, understood and accepted the following conditions. Big Bubble Centre and Asia Eco Travel shall be known as “The Company” in the conditions below.

1. SCUBA COURSE POLICY

All scuba courses selected and registered by students, will commence and completed within a period of (THREE) months, taking effect from the date of registration. The courses will deemed not valid after the (THREE) months period, regardless of any medical or personal reasons. Any request for course extension or continuation will be treated as a new course registration.

2.CHANGE & CANCELLATION

All changes, postponement or cancellation to the allocated course dates or dive trips should be made personally within a period of (SEVEN) days, acknowledged and agreed by The Company . The Company reserves the right to accept or refuse any request for changes made less than (SEVEN) days before the course commencement date or dive trip departure. All course and trips will be re-scheduled based on Big Bubble Centre discretion and availability.

3 RESERVATIONS & DEPOSIT

A deposit of 50 per cent of the trip / package per person is required upon booking. The amounts may vary for each reservation or tour package and are listed in the respective package price list. A payment of deposit does not constitute the confirmation of booking or tour. Full payment is required by the stipulated time-frame listed in the respective package price list. Failure to comply with this may result in an automatic cancellation of reservation and a forfeiture of deposit.

4 CREDIT CARD / CHARGE CARD

For payment made through credit card or charge card, an administrative fee is chargeable. In cases of credit card payments, refunds (if applicable) will be made through the credit card company.

5. TOUR CANCELLATIONS

In the event of any cancellation, the following cancellation fees will be levied unless specified otherwise within the product write-up:

Cancellation Notice Charges Per Person
30 days or more prior to departure 20% of cost
15-29 days prior to departure 30% of cost
08-14 days prior to departure 50% of cost
04-07 days prior to departure 75% of cost
03 days or less 100% of cost
No Show 100% of cost

The cancellation fees will also apply to passengers not holding a valid passport at time of departure.

6. CANCELLATION OF AIR TICKETS

Air tickets issued are subject to the following cancellation policies:

  1. There will be a minimum charge of S$75 for change of flight before flight departure
  2. A minimum administrative fee of S$150 will be charged to “No Show” instances.
  3. A minimum administrative fee of S$75 will be charged for refund of tickets.
  4. A minimum of S$325 will be charged for a refund of tickets without prior flight cancellation.

7. REFUND OF UNUSED SERVICES

No refunds, either in part or in full, will be made for unused air tickets, ground transportation, meals, accommodations, activities, dives, rental of equipment or sightseeing tours not taken.

8. ADMINISTRATIVE / AMENDMENT FEE

A minimum administrative fee of S$75 will be charged for any amendment after documents are processed and S$50 after reservations have been acted upon. This administration fee will be charged in addition to any charges imposed by the airlines, hotels, tour operators, etc.

A transfer to another tour package, at your request, does not constitute an amendment but entails the cancellation of the original booking and is subject to the applicable cancellation fees as stated above.

9. TOUR PRICES

Prices are subject to revision without notice in the event of unforeseen circumstances like currency fluctuations, increases in hotel rates, increases in airfares, local taxes etc. The tour price excludes pre/post tour accommodation, laundry, room service, unspecified meals or tours, beverages, excess baggage charge, passport and visa costs, airport taxes, personal and baggage insurance, tips and all items not listed in the tour package write up.

10. EXTENSION OF STAY / DEVIATION

Extension of stay / deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger’s responsibility to hold firm confirmation of their return flight. Any extra cost of extension and deviation will be borne by the passenger.

Extension of stay / deviation will be at passenger’s own expenses & transfer to airport will not be provided.

The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable & non-reroutable. Any alteration in routing or dates by passenger is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred.

11. TOUR CANCELLATION

The Company reserves the right to cancel any tour prior to departure for any reason whatsoever, including but not limited to insufficient number of tour participants. Should this happen, the entire payment will be refunded without any further obligations or liability on the part of the Company.

12. ITINERARY CHANGES

Airline schedules, local and other conditions may affect accommodation, flights and routings. Should this occur, the Company reserves the right to substitute arrangement of similar value.

13. RIGHT TO EFFECT CHANGES

The Company reserves the right to alter any route, itinerary, and/or accommodation without prior notice to you if it shall in its reasonable discretion think fit and necessary or in the case of force majeure.

The Company also has the right to decline acceptance of any person as a member of the tour if it appears that that person is likely to endanger the health of safety, impair the comfort and enjoyment of others on the tour.

14. TRAVEL DOCUMENT

It is the passenger’s responsibility to ensure that his / her passport has a validity of at least 6 months from the date of departure. Relevant visas and vaccinations may be required. Tour/Package fares will not be refundable in the event of any cancellation due to non-approval of visas or any other reasons before the cancellation notice dates as stated above. Any passenger who requires the Company to apply for visas on his/her behalf will be charged a minimum processing fee of S$25 (non-refundable) per tour participant.

The Company shall not be held responsible or liable for the deportation or refusal of entry by immigration authorities of any tour participants resulting from improper travel documents, possession of unlawful items or any such immigration irregularities. The Company shall also not be held responsible or liable for any expenses, reimbursement, or refund of tour prices if any tour participants is refused entry by any country before departure or during the tour for whatever reason, including but not limited to non-possession of necessary visas.

15. TRAVEL INSURANCE

We strongly recommend that you purchase a Personal Travel Insurance policy prior to the commencement of your holiday.

16. COMPLAINTS / CLAIMS

Any complaints / claims have to be made in writing within 03 days from the date of return. No responsibility is accepted in respect of any complaints / claims which ware made after 03 days of return. This agreement is governed by the laws of the Republic of Singapore and you agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.

17. DIVE CERTIFICATION PROOF

For diving tours & packages, your dive certification card (C-Card) & Dive Log form part of your travel documents & verification of your dive skills. The C-Card and date of last dive needs to be provided to the Company at the time of booking without the asking by the Company. For safety measures, the supplying agents/operators reserve to right to request for this verification prior to participation. They also reserve the right to decline a participation &/or recommend a Refresher Course at additional cost & / or cancel the tour participation. In the event the passenger’s participation is declined &/or cancelled, refunds will be at the discretion of the Supplying Agents / Operators.

18. RENTAL AGREEMENT

Rental of equipment is provided as an additional assistance only. The Company is not responsible for equipment malfunctions whilst on the tour, injuries to hirers or damage to equipment. It is the sole responsibility of the hirer to acknowledge that the equipment are in good order prior to accepting the rental. The hirer will also assume the responsibility to reimburse the supplier for any equipment lost &/or damaged whilst under the care of the hirer.

19. RESPONSIBILITIES

All arrangements for the provision of transport, accommodation, sightseeing tours and other services are made by the Company through appointed agents only.

All exchange orders, receipts, contracts and tickets issued by the Company are subject to applicable tariffs, terms and conditions under which the accommodation, transportation and other services whatsoever are provided by the hotels, transport companies, airlines, railroad lines, steamship lines, owners or contractors concerned. By acceptance of such exchange orders, receipts, contracts and tickets, the tour participant is deemed to have agreed to the applicable tariffs, terms, and conditions.

Every person participating in any tour/holiday organised by the Company does so at his own risk with respect to loss or damage to property or injury to person except where such loss, damage or injury was caused by the negligence or wilful misconduct of the Company, its employees or agents. The tour participant accepts full responsibility for damages, losses, and expenses due to delay, sickness, weather, strikes, quarantine, or acts of God. No tour leaders/guides or other employees or agents of the Company are authorised to commit the Company to any liability whatsoever and the Company will not be bound by any statement or representation unless in writing and signed by a management executive of the Company.

The Company is only acting as an agent in organising the respective holiday components and will not be held responsible for any loss, damage, cost, expense or inconvenience caused by the suppliers or appointed agents of such holiday component. In no case shall the Company or their employees or agents be liable for any causes outside their reasonable control or from any act or omission of the suppliers or appointed agents.

20. SEVERABILITY

These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.